Access Statement

We welcome all guests with disabilities & special needs to The Whitewater Hotel, however due to the age of the building, there are some physical limitations to accessibility.

We request that any persons wishing to stay with us inform us of any special needs or requirements.
Our reservations team know the building well, so should be able to advise on which would be the most suitable room for your stay.

The Reception desk and Lounge bar is on one level, accessed from the front of the building. We offer luggage assistance, and you may leave luggage in your car if needed and we will bring it to your room.

Most of our bedrooms within the hotel building are accessed via stairs, there is a lift but this is down a flight of stairs. Two of our rooms just of the Lounge Bar area are on ground level one of which has a wet room style bathroom, these rooms can be double or twin or a family of 3 room. From these rooms you can access the Riverside Restaurant and Dolly Blue Bar via the lift right near the rooms.

We have one disabled toilet in the reception area.

There are smoke detectors, alarms & emergency lighting throughout the hotel.

We are happy to cater for allergies and specific food tolerances. Please note we cannot guarantee for trace elements as our kitchen handles all types of food.

Assistance Dogs are welcome in all areas of the Hotel.

Please call our reception & reservations team on 01539 531 133 to discuss further requirements.

MAKE A ROOM RESERVATION

To get the best rates guaranteed please
call our reservations team directly
on 01539 531133 or you may:

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AMEND OR CANCEL BOOKING

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IMPORTANT INFO! COVID-19

Please be all aware if you are staying with us and attending the Cartmel Races it is advisable to pre book your taxi yourself well in advance. The Whitewater Hotel is not responsible for any issues with taxi bookings during this busy period.


Please note! To book spa treatments, please contact the spa well in advance, as our spa is a very busy one and to avoid disappointment. A deposit of 50% of the price is taken on booking. This deposit is non-refundable If you cancel within 24 hours of the treatment time.


Please be aware that our Cascades leisure club and spa will be shut every January. This is an annual closure and dates for this closure will be announced near the time.

We regret to inform our customers that we do not accept dogs into the hotel with the exception of guide dogs. However, there are dog kennels nearby.

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HOTEL · RESTAURANT & BAR · WEDDINGS & BANQUETS · CONFERENCES · CASCADES HEALTH & FITNESS CLUB

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